FAQs
Shipping & Delivery
what if have received a wrong item or an item is missing?
We urge our customers to check items as soon as they are received to make sure they are in good condition and exactly what you ordered. If you find anything wrong with the product, please contact us immediately.what if i entered the incorrect shipping address?how much is the shipping cost?How long does delivery take?
what if i entered the incorrect shipping address?
Please, contact us as soon as possible with your name, order number, and updated shipping address. If your order has not yet shipped, we will gladly update your shipping information.
how much is the shipping cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
How long does delivery take?
We deliver our products to all regions throughout Egypt, with the exception of some governorates. Delivery within 2 to 7 working days (excluding any public holidays).
The following are the shipping fees to all cities in Egypt Shipping Policy.
Do you ship goods to my area?
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Exchange & Return
Do you offer refunds?
Please enquire for more information about our Refund policy. for Contact us
How long after completing a purchase can I request a refund?
A refund request can be submitted within 14 days after completing the purchase.
Who pays shipping costs in the case of a refund when the order is free shipping?
When the order includes free shipping, the shipping cost is borne solely by the customer.
Promo Code
How can I apply the discount code?
You can enter your discount code under Apply Discount Code at checkout. Once you hit Apply Code it will automatically be applied to your purchase.
How do I use the discount code?
If you have a discount code to use on our site (lucky you!), it's easy enough - just enter the code in the box labeled "Gift Card or Discount Code" At checkout, click "Apply" and if your basket meets the terms of the offer, the instructions will apply your software.
Account
Can I complete my purchase without creating an account or logging in?
Yes, you can
I forgot my password. What should I do?
Click “Forget Password” and key in your email to reset your password. You will receive an email to reset your password shortly. If you did not receive the email, kindly check your junk/ spam mailbox.
Orders
How do I make a purchase?
Ordering from us is quick and easy. You can order through our website.
Website Order:
- Browse our Shop and select your desired item.
- Click "add to cart" for the chosen product.
- Click on checkout.
- Provide your personal info and address.
- Choose a payment method, then click "Pay now"
- That's it! Your order is now processed and in our system.
I am not comfortable with online orders. What do I do?
We understand your concern, which is a valid one given some online shops' lack of transparency. At Dohats, we prioritize your peace of mind. We offer a "Pay on Delivery" option, ensuring you only pay when the product reaches you. You can inspect the material upon delivery without opening the package. If the product isn't to your liking, you have the right to decline it, and you'll only be charged for the delivery service. Your satisfaction and trust are our top priorities.
